Free Standard Shipping
We offer complimentary standard shipping on all orders. Need it sooner? Choose from our expedited options —only pay the difference.
Shipping Methods
Standard Shipping – FREE
Arrives in 4–8 business days. We cover the cost—always.
Rush Shipping – Arrives in 2 business days
Upgrade fee applies. A faster option for time-sensitive orders that don’t
require overnight delivery.
Express Shipping – Next Business Day Delivery
Upgrade fee applies. Delivers one business day after shipment. Orders must be
placed before 12 PM MT (Monday–Friday) to qualify for next-day delivery.
Overnight Shipping – Fastest Delivery Available
Upgrade fee applies. Ships and delivers overnight on the next business day.
Ideal for urgent orders—perfect for last-minute events. Orders placed after 12
PM MT may ship the following business day.
Processing Time:
All orders are processed within 1 business day (Monday–Friday, excluding
holidays). Orders placed after 12 PM MT are processed the next business day.
Important Note on “Next Day” vs. “Overnight”:
Carrier services labeled “Next Day Air” do not guarantee same-day shipment or
Saturday delivery. “Next Day” refers to delivery one business day after the
order is shipped—not necessarily the day after it is placed. For time-critical
deliveries, please select Overnight Shipping and note that orders placed
after 12 PM MT may ship the following business day.
Tracking
You’ll receive a tracking number by email once your order ships. Please allow up to 48 hours for tracking to update.
Shipping Accuracy
If you notice an error in your shipping address, contact us immediately at info@SeventhHeavenHair.com. Once shipped, changes may not be possible.
Delivery
Packages are delivered directly to your mailbox or doorstep. If your delivery location is considered unsecured, your package may be held at a nearby facility for pickup.
Taxes
Sales tax is calculated based on your shipping address.
Returns & Exchanges
If your order isn’t quite right, we offer 30-day returns and exchanges. Note: Return shipping costs are the responsibility of the customer.
Please read our eligibility requirements.
Return Eligibility
- Extensions must be unopened, unworn, and in original packaging
- Final Sale items may be exchanged for store credit
- Styling tools & accessories are Final Sale and eligible for store credit only
Tester Weft
Every set includes a tester weft. Use it to assess color before unsealing the full set. Once the netting is opened on the clip-ins, we cannot accept the return.
Exchange Instructions
1. To initiate a return or exchange, Visit Our Returns Portal within 30 days of delivery. Simply enter your order number and shipping ZIP code, then click "Get Started." Follow the guided steps to complete your request.
2. Keep extensions sealed in original packaging.
3.Ship your item to:
Seventh Heaven Hair Extensions
12693 Old Virginia Road
Reno, NV 89521
Note: Return shipping costs are the responsibility of the customer.
Refund Timeline
Returns are inspected within 5–7 business days of arrival. Approved refunds are issued within 3–5 business days to your original payment method. Your bank may require additional processing time.
Legal Notice- This Shipping & Return Policy may change at any time without prior notice. By placing an order with us, you agree to the terms outlined above.